From a stranger’s post to a reply you can stand behind.
Six stages. You can stop at any of them — Lia is built to be overruled, and the audit trail records who did.
See which platforms are supportedDetect
Reviews, Reddit threads, press, and supported article comments arrive in one place, matched to the right brand and location.
Connect your Google Business Profile and Lia starts pulling reviews for every location on the account.
Add Reddit, news monitoring, and the review platforms you care about. Each mention is matched to the right brand and the right location before anyone sees it.
Understand
Every mention is read for sentiment, topic, relevance, and risk — so a slow Tuesday service and a food-safety claim are never the same task.
Every mention is read for sentiment, topic, relevance, risk, and urgency.
That is what separates a complaint about a slow Tuesday service from an allegation about food safety — and what stops the second one sitting in a queue behind forty of the first.
Decide
Lia recommends whether to respond at all. Not everything deserves a reply, and saying so is part of the job.
Lia recommends whether to respond at all, and why.
Replying to everything is its own kind of noise. A recommendation you can disagree with is more useful than a draft you did not ask for.
Respond
Drafts come back in your voice, shaped for the platform they are going to, ready for a person to approve.
Drafts come back in your brand voice, tuned by the settings you control, and shaped for the platform they are going to.
A Google review reply and a Reddit comment are not the same register, and Lia does not pretend otherwise.
Escalate
Anything sensitive routes to the people who should see it first, with the full thread and a clear reason attached.
Sensitive mentions route to the people who should see them first, carrying the full thread and a plain statement of why they were flagged.
Nothing is published while it is escalated. Approval is the default state, not a setting somebody has to remember.
Learn
Recurring complaints surface as patterns across locations, so the same problem stops arriving one review at a time.
The same complaint arriving at four locations is a pattern, not four reviews.
Lia surfaces recurring topics across your group so the operational fix reaches the person who can make it.
Know what to say when your reputation is public.
Create your workspace, connect your Google reviews, and see what people are already saying about you.
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