The dining room closes. The reviews do not.
Service ends and the posting starts — Google, Yelp, Reddit threads, and the local food press, all at once, usually after the manager has gone home.
What makes this different from any other inbox.
Volume beats attention
A busy group can take hundreds of reviews a week. Lia reads all of them and tells you which twelve are worth your evening.
Food safety is not a review
An illness claim is a legal and operational event. It is held, escalated, and never answered by an automated draft.
The same complaint, four locations
When wait times spike across a region, that is an operations problem wearing a reviews costume. Lia surfaces the pattern.
The same six stages, whatever you run.
- 1
Detect
Reviews, Reddit threads, press, and supported article comments arrive in one place, matched to the right brand and location.
- 2
Understand
Every mention is read for sentiment, topic, relevance, and risk — so a slow Tuesday service and a food-safety claim are never the same task.
- 3
Decide
Lia recommends whether to respond at all. Not everything deserves a reply, and saying so is part of the job.
- 4
Respond
Drafts come back in your voice, shaped for the platform they are going to, ready for a person to approve.
- 5
Escalate
Anything sensitive routes to the people who should see it first, with the full thread and a clear reason attached.
- 6
Learn
Recurring complaints surface as patterns across locations, so the same problem stops arriving one review at a time.
Know what to say when your reputation is public.
Create your workspace, connect your Google reviews, and see what people are already saying about you.
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