Regulated care, reviewed in public.
Clients discuss outcomes, pricing, and side effects in the open — and your reply is subject to rules that do not apply to a restaurant.
What makes this different from any other inbox.
Privacy limits what you can say
Confirming that someone was a client at all can be a disclosure. Lia drafts replies that respond without acknowledging treatment.
Outcome claims carry risk
A reply promising a result is a claim someone can hold you to. Sensitive threads escalate to a named reviewer before anything publishes.
Trust is the whole funnel
Prospective clients read how you handle criticism more closely than they read the praise. Consistency matters more than speed.
The same six stages, whatever you run.
- 1
Detect
Reviews, Reddit threads, press, and supported article comments arrive in one place, matched to the right brand and location.
- 2
Understand
Every mention is read for sentiment, topic, relevance, and risk — so a slow Tuesday service and a food-safety claim are never the same task.
- 3
Decide
Lia recommends whether to respond at all. Not everything deserves a reply, and saying so is part of the job.
- 4
Respond
Drafts come back in your voice, shaped for the platform they are going to, ready for a person to approve.
- 5
Escalate
Anything sensitive routes to the people who should see it first, with the full thread and a clear reason attached.
- 6
Learn
Recurring complaints surface as patterns across locations, so the same problem stops arriving one review at a time.
Know what to say when your reputation is public.
Create your workspace, connect your Google reviews, and see what people are already saying about you.
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